• Your company or organisation has identified a need for certification, accreditation or organisational evolution
• Your colleagues require training or assistance to carry out their work
• An audit is needed to take stock of a particular situation.
HORIZONS QUALITE is a consultancy firm that specialises in quality and organisational management. It was set up by Christine STEMMER in 2007 with the aim of offering tailored consultancy services. Since then, we have been helping our clients with their organisational processes, whether or not they are aiming to gain certification or accreditation.
We are based in the PH8 Business Center in Strasbourg Eurométropole (formerly CUS), at the heart of a city and region that are renowned for their economic vitality and strong conviction that the key to success lies in innovation.
Why do you need organisational and quality processes?
- To supply the end user with a quality product or service
- To increase productivity and performance
- To organise and clarify the contribution that every single member of your team makes to the added value of your products, processes and operations
- To resolve malfunctions and streamline cumbersome administrative procedures
- To formalise and capitalise on your knowledge and skills
- To gain recognition for your performance in relation to the markets, clients and other parties involved
Which tools are used to achieve this?
- Organisation or reorganisation, depending on the internal and external challenges being faced
- A stronger focus on client care and the needs of other parties involved (staff, suppliers, investors)
- Risk management (strategic, economic and technical risks)
- Management based on strategic and operational objectives
- Identification and formalisation of processes
- Management using scorecards
- Knowledge management and introduction of appropriate documentation
- Quality control and assurance, nonconformity management, internal audits, continuous improvement